How VeilSun Helped Crume Installations Streamline 7,000+ Weekly Installations with Mendix

SUMMARY

Crume Installations, a third-generation installation services company and primary Lowe's installer across the Southeast, partnered with VeilSun to overhaul their field scheduling using Mendix.

VeilSun developed a custom Mendix application that replaced their failing system and provided mobile access for 400+ installers. Crume Installations used their new solution to enhance their 7,000+ weekly installations – improving customer satisfaction, increasing productivity, and strengthening their Lowe's partnership.

Outdated System Creating Daily Failures

Crume Installations used a legacy scheduling system that crashed multiple times daily, leaving schedulers unable to coordinate 1,800+ daily installations.

During outages, teams resorted to phone calls and paper tracking, causing double-bookings, missed appointments, and customer frustration. Ongoing unreliability made efficiency impossible and put their reputation at risk.

Mobile Accessibility Crisis

The existing mobile experience often left 400+ field installers disconnected from the scheduling system.

Installers couldn't reliably view schedules, update job status, or access customer details. This gap meant arriving at job sites unprepared, creating poor experiences for installers and homeowners.

Volume Management Breaking Point

Managing 7,000+ weekly installations through a failing system created massive inefficiencies: redundant truck routes, idle installers while nearby jobs went unassigned, and unfilled premium time slots.

This operational chaos directly impacted profitability – making it impossible to scale operations despite strong market demand.

Strained Partnership & Customer Relations

As Lowe's primary Southeast installer, Crume Installations’s operational struggles jeopardized their most important business relationship. System failures led to missed appointments and scheduling delays, resulting in negative reviews that threatened their standing with Lowe's.

The inability to provide real-time updates and meet service level agreements made maintaining Lowe's confidence increasingly difficult.

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A New High-Performance Scheduling Engine

VeilSun built a custom Mendix application that reliably handled the company’s massive volume without crashes. Its cloud-native architecture and intelligent algorithms optimized installer routes based on skills, location, and job requirements. It also automatically balanced workloads while minimizing drive time, maximizing daily installation capacity.

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Mobile-First Mendix Application

Using Mendix's advanced mobile development capabilities, VeilSun created a new field application with offline functionality, real-time updates, integrated navigation, and digital workflows. Installers can now access everything needed through Mendix's responsive mobile interface without calling the office.

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Real-Time Communication Infrastructure

The Mendix solution included integrated messaging keeping all stakeholders informed throughout the installation lifecycle. Customers received automated updates about arrival times, schedulers got instant completion notifications, and installers communicated directly through the Mendix app.

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An Operational Operational Command Center

VeilSun leveraged Mendix's dashboard capabilities to create custom views for Crume Installations’s schedulers and managers. Real-time installer locations, completion rates, bottleneck identification, and predictive analytics helped anticipate busy periods.

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Effortless Integration Architecture

Using Mendix's extensive integration capabilities, the platform connected directly with Lowe's systems, automating order flow and ensuring data accuracy. Mendix's REST API services and data mapping tools eliminated manual entry while providing Lowe's stores real-time visibility into installation status—strengthening transparency and trust.

Implementation Process

VeilSun's Mendix implementation followed a structured approach maximizing speed while minimizing disruption for Crume Installations’s existing projects:

DESIGN

Two-week intensive analysis including field ride-alongs and comprehensive workflow mapping

MENDIX DEVELOPMENT

Rapid low-code development with weekly demonstrations ensuring alignment

INTEGRATION

Seamless connection using Mendix's powerful integration tools and APIs

TRAINING

Phased deployment starting with 50-installer pilot group

OPTIMIZATION

Continuous improvement leveraging Mendix's agile development capabilities

Operational Excellence

Schedulers reported 75% reduction in administrative tasks, focusing instead on optimization and customer service. Mendix-powered routing algorithms increased installer productivity 30%, completing more installations without adding staff.

Installer Satisfaction

The Mendix mobile app reduced frustration, improving retention by 40%. Increased completion rates boosted installer earnings, making Crume Installations a preferred employer in the installation services industry.

Customer Service Revolution

Mendix's capabilities means better proactive customer communication. Missed appointments dropped 90%, positive reviews increased 60%, dramatically strengthening their market position.

Improved operational performance through the Mendix platform solidified their key relationship with Lowe's.

Financial Impact

Productivity gains and optimized routing lowered per-installation costs 20%. Faster job completion and automated invoicing improved cash flow, driving record profitability. The Mendix investment paid for itself within months through operational savings alone.

Crume Installations’s partnership with VeilSun demonstrates how Mendix low-code solutions transform installation management from daily chaos into sustainable competitive advantage.

By leveraging Mendix's platform capabilities specifically for field service operations, they've created a scalable solution that grows with their business while maintaining the flexibility to adapt to changing market demands.

SUMMARY

Crume Installations, a third-generation installation services company and primary Lowe's installer across the Southeast, partnered with VeilSun to overhaul their field scheduling using Mendix.

Installation Chaos Threatening Service Excellence

Mendix-Powered Installation Management Platform